Refund policy

At Sonuvo Lifestyle, we take great pride in the craftsmanship and quality of our products. If you are not entirely satisfied with your purchase, you have the right to return it in accordance with European consumer protection regulations.

Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at:

Email: info@sonuvolifestyle.com

Once your withdrawal request has been confirmed, you must return the product within 14 days.

Return Conditions

To be eligible for a return, items must:
- Be unused and in original condition
- Include all original packaging and tags
- Not show signs of wear, damage, or alteration

Due to the delicate nature of silk products, items that have been worn, washed, or damaged cannot be accepted.

Refunds

Once the returned item has been received and inspected, we will process the refund.

Refunds will:
- Be issued within 14 days of receiving the returned item
- Be made using the same payment method used for the original purchase
- Include the cost of the product and the standard delivery charge

Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.